Superhost Labs uses and discloses your personal information only as follows:
- to third-party organizations that provide services to Superhost Labs to fulfill your request (e.g. to process your buy or sell transaction) and are bound by these same privacy restrictions;
- to analyze site usage and improve the Services;
- to deliver to you any administrative notices, alerts and communications relevant to your use of the Services;
- to fulfill your requests for certain services and transactions;
- for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
In the event that you access the Services as brought to you by our partners or service providers, through a co-branded URL or by web services, your email address used for registration on the Services may be provided to that partner or service provider to fulfill your request.
How We Limit the Collection and Use of Personal Information
Certain areas and features of SuperhostLabs.com are available to you without registration or the need to provide us any information. However, other features of the Site or the Services may require registration, which involves provision to Superhost Labs of an email address, a password and additional details for fulfilling your service requests and to participate on our third party sites, a username (collectively the “Registration or Sign Up Information”).
In order to benefit from the full functionality of the Service, you may also be asked to provide additional information to all Superhost Labs to share more data for your use.
From time to time we may request other personal information to provide you with other benefits of the Service such as application for a loan or payment instructions for purchasing a property. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose.
By providing the information, you are also agreeing to share the information with other Service providers such as Property Provider, lender, insurance company, Title company, Escrow/ Closing Attorney, inspection company, appraisal company and others for fulfilling your buy/ sell/ manage service requests.
Superhost Labs may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to:
- Advertisers and other third parties for marketing and promotional purposes, such as the number of users who applied for a loan or how many users clicked on a particular Offer from Superhost Labs;
- Organizations approved by Superhost Labs that conduct research into investment purchases; and
- Users of the Service for purposes of comparison of their personal financial situation relative to the broader market.
Such information does not identify you individually. Access to your Registration Information, other Credentials, and any other personal information you provide is strictly restricted and used in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the Service. These individuals have been selected in accordance with our security policies and practices and are bound by confidentiality obligations. We may also use third party vendors or service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting and operating a particular feature or functionality of the Service or a lender processing your loan application. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they’re providing. We require such third parties to maintain the confidentiality of the information we provide to them.
How To Change Registration Information
If your Registration Information changes, you may update it any time via the Services.
How We Use Online Session Information To Improve Your Experience
When you visit SuperhostLabs.com, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.
“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. Superhost Labs may set and access cookies on your computer to track and store preferential information about you. Superhost Labs may gather information about you through cookie technology.
Web beacons or zero or single byte tags are embedded in a Web page or email for the purpose of measuring and analyzing site usage and activity. Superhost Labs, or third party service providers acting on our behalf, may use Web beacons to help us analyze Site usage and improve the Service.
Third parties offering other services will not be given your personal information without your permission.
There are a number of separate products and services offered by third parties advertised by us on our Site and through the Service that may be complementary to your use of SuperhostLabs.com, such as lenders, investment companies, retirement services providers, and brokerage institutions (collectively, “Superhost Labs Offers”).
Social Media & Blog
If you use a social media, bulletin board, blog or chat room from our Site, you should be aware that any information you submit there can be read, collected or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these online media. These media may be hosted by Superhost Labs or by a third party service providers.
Contests, Giveaways, Surveys & Feedback
For protecting the privacy of young children, Superhost Labs does not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, do not share any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to Superhost Labs. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. As a parent you are responsible for any transactions or services requested from Superhost Labs.
Notwithstanding the foregoing, Superhost Labs reserves the right (and you authorize Superhost Labs) to share or disclose your personal information when Superhost Labs determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:
- To prevent prohibited or illegal transaction or activities; or
- When required by any applicable law, rule regulation, subpoena or other legal process.
Your data is yours. You can request us to remove it anytime you want. When you request us to delete your account for the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. We will also promptly disconnect any connection we had established to your Account Information and delete all related credentials. However, portions of your data, consisting of aggregate data derived from your Account Information, may remain on our production servers indefinitely. Your data may also remain on a backup server or media. Superhost Labs keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any aggregated or anonymous data derived from or incorporating your personal information.
We provide our users with periodic newsletter, summaries of their property portfolios and email alerts. We also allow users to subscribe to email newsletters and from time to time may transmit emails promoting Superhost Labs or third-party goods or services.
SuperhostLabs.com subscribers have the ability to opt-out of receiving our promotional emails and to terminate their subscriptions by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts.
We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect SuperhostLabs.com accounts and systems from unauthorized access. When you register for the Service, Superhost Labs provides you with a password, then will have you change it for your privacy and security. Superhost Labs transmits your buy/ sell/ manage transaction data securely.
Our servers are in a secure facility. Access requires multiple levels of authentication.Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us. All backup data are also encrypted. We enforce physical access controls to our buildings.
However, it is important to understand that these precautions apply only to our Site and systems. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.
YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR LOGIN ID, PASSWORD OR ANY LINKS SENT TO YOU RELATED TO YOUR INFORMATION.
We maintain strict rules to help prevent others from guessing your password. We also recommend that you change your password periodically. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at firstname.lastname@example.org.
If you are forwarding any links related to data or otherwise provided by Superhost Labs, you are doing so at your own risk. Superhost Labs cannot be held liable for any consequences of such sharing.
If you have a security related concern, please contact us at email@example.com. We will work closely with you to ensure a rapid and personal response to your concerns.
In compliance with the California Consumer Privacy Act, California residents may request that (a) we inform them of what information we collect, use, and disclose about them, and (b) we delete the information we have collected about them (subject to certain statutory exemptions). If California residents would like to know more or submit a request, please email us at firstname.lastname@example.org.
California residents may designate an authorized agent to make a request on their behalf under this Section. To designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney and a form of government-issued identification for both the requester and authorized agent.
California residents will not be charged or otherwise discriminated against for exercising their rights under this Section.
As discussed above, we do not and will not sell your information. As such, we do not provide a process to opt-out of the sale of your information.
Questions? Concerns? Suggestions?